6.3AI / 10
Use the score to choose where to start adapting
Gradient 4Compare the score with the work you actually do. Separate repetitive work, work that needs review, and work that depends on human judgement.
Source ID: SRC-2026-07-14-ilo-wp140International Labour Organization (ILO) Working Paper 140
Clerical Support Workers Not Elsewhere Classified in the age of AI: impact evidence and adaptation options
ISCO-08 4419 · Thai source label: เสมียนอื่นๆ ซึ่งมิได้จัดประเภทไว้ในที่อื่น
This score estimates where generative AI may assist with or perform parts of tasks. It does not predict that a job will disappear.
What the ILO evidence measures
Occupation codeISCO-08 4419
AI exposure groupGradient 4
Score sourceILO Working Paper 140
Tasks in this occupation
O*NET statements are enrichment from US roles connected through the official BLS and O*NET crosswalk chain. Confirm that an example fits your local work before using it.
Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Compile data from records to prepare periodic reports.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Maintain files and control records to show correspondence activities.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Route correspondence to other departments for reply.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Skills used in this occupation
O*NET importance ratings provide a sourced starting point for deciding which existing capabilities to strengthen.
Active Listening
Importance rating: 4.00 out of 5.
Writing
Importance rating: 4.00 out of 5.
Speaking
Importance rating: 3.88 out of 5.
Reading Comprehension
Importance rating: 3.75 out of 5.
Critical Thinking
Importance rating: 3.38 out of 5.
Monitoring
Importance rating: 3.12 out of 5.
ESCO skill-group context
These shares describe how ESCO skill records for the occupation group are distributed across broad categories. They are not personal capability scores or mandatory skills for every job.
communication, collaboration and creativity
54.5% of the published ESCO matrix row
information skills
18.2% of the published ESCO matrix row
management skills
15.2% of the published ESCO matrix row
working with computers
12.1% of the published ESCO matrix row
Build a plan from the task you choose
The Planner does not display invented capability percentages. You select a task, baseline the current method, run a safe bounded experiment, and keep evidence before deciding whether to continue.
30 days
Select one task, map its process, and measure time, quality, and rework across at least three examples.
60 days
Test one bounded step with synthetic or de-identified data, then log errors, human checks, and limitations.
90 days
Use the reviewed method in a real cycle with the process owner's approval, or stop if the result is not good enough.
Relevant courses
Recommendations match reviewed course categories to ISCO-08 and mapped ESCO skill-group records. Occupation-title keywords are not used as sole evidence. Before enrolling, recheck the syllabus, language, schedule, cost, and current access with the provider.
The specific items below are derived from structurally validated ISCO/ESCO rules, not an occupation-by-occupation expert endorsement.
Prepare and visualize data with Microsoft Power BI
เตรียมและแสดงข้อมูลด้วย Microsoft Power BI
- Why it is recommended
- This course aligns with information skills. This group represents 18.2% of the mapped ESCO skill records for ISCO-08 4419.
- Practice output
- Clean a de-identified sample from one work process, visualise it, and reconcile the totals to the source.
- Study time
- 7 modules
- Cost and access
- The Microsoft Learn path is free, but some Power BI service or collaboration features can require a product license.
Data Fundamentals
พื้นฐานข้อมูล
- Why it is recommended
- This course aligns with information skills. This group represents 18.2% of the mapped ESCO skill records for ISCO-08 4419.
- Practice output
- Create a small data dictionary with checks for types, blanks, duplicates, and provenance.
- Study time
- 3–10 hours
- Cost and access
- The course is free on IBM SkillsBuild and registration is required for access or completion records.
Google Data Analytics Certificate
ประกาศนียบัตรวิชาชีพด้านการวิเคราะห์ข้อมูลจาก Google
- Why it is recommended
- This course aligns with information skills. This group represents 18.2% of the mapped ESCO skill records for ISCO-08 4419.
- Practice output
- Frame one workplace question, build a checkable data table, and report findings with limitations.
- Study time
- About 240 hours or 3–6 months
- Cost and access
- Google authors the program and delivers it through Google Career Skills or Coursera; US and Canada pricing is USD 49 per month after a 7-day trial and local pricing may differ.
AI Fluency
ความคล่องตัวของ AI
- Why it is recommended
- A cross-occupation foundation, not a course specific to Clerical Support Workers Not Elsewhere Classified: use it to practise AI literacy, prompting, output checks, and responsible use.
- Practice output
- Choose one Clerical Support Workers Not Elsewhere Classified duty, use synthetic data to create a prompt, verify three outputs against a source, and record the errors.
- Study time
- 7 modules
- Cost and access
- Microsoft Learn content is free and can be consumed without signing in; a free profile is needed to save progress or achievements.
This page uses scores from International Labour Organization (ILO) Working Paper 140, official Thai duties from NSO, mapped O*NET enrichment, and ESCO skill-group context with an explicit mapping scope. Roongan does not fill evidence gaps with generated claims.
This service uses the ESCO classification of the European Commission.