5.8AI / 10
Use the score to choose where to start adapting
Gradient 3Compare the score with the work you actually do. Separate repetitive work, work that needs review, and work that depends on human judgement.
Source ID: SRC-2026-07-14-ilo-wp140International Labour Organization (ILO) Working Paper 140
Contact Centre Information Clerks in the age of AI: impact evidence and adaptation options
ISCO-08 4222 · Thai source label: พนักงานศูนย์บริการข้อมูลข่าวสาร
This score estimates where generative AI may assist with or perform parts of tasks. It does not predict that a job will disappear.
What the ILO evidence measures
Occupation codeISCO-08 4222
AI exposure groupGradient 3
Score sourceILO Working Paper 140
Tasks in this occupation
O*NET statements are enrichment from US roles connected through the official BLS and O*NET crosswalk chain. Confirm that an example fits your local work before using it.
Explain policies, procedures, or services to patients using medical or administrative knowledge.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Interview patients or their representatives to identify problems relating to care.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Refer patients to appropriate health care services or resources.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Maintain knowledge of community services and resources available to patients.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Skills used in this occupation
O*NET importance ratings provide a sourced starting point for deciding which existing capabilities to strengthen.
Active Listening
Importance rating: 4.12 out of 5.
Reading Comprehension
Importance rating: 3.88 out of 5.
Speaking
Importance rating: 3.88 out of 5.
Critical Thinking
Importance rating: 3.62 out of 5.
Active Learning
Importance rating: 3.25 out of 5.
Writing
Importance rating: 3.25 out of 5.
ESCO skill-group context
These shares describe how ESCO skill records for the occupation group are distributed across broad categories. They are not personal capability scores or mandatory skills for every job.
communication, collaboration and creativity
42.7% of the published ESCO matrix row
assisting and caring
18.7% of the published ESCO matrix row
information skills
18.7% of the published ESCO matrix row
working with computers
10.7% of the published ESCO matrix row
Build a plan from the task you choose
The Planner does not display invented capability percentages. You select a task, baseline the current method, run a safe bounded experiment, and keep evidence before deciding whether to continue.
30 days
Select one task, map its process, and measure time, quality, and rework across at least three examples.
60 days
Test one bounded step with synthetic or de-identified data, then log errors, human checks, and limitations.
90 days
Use the reviewed method in a real cycle with the process owner's approval, or stop if the result is not good enough.
Relevant courses
Recommendations match reviewed course categories to ISCO-08 and mapped ESCO skill-group records. Occupation-title keywords are not used as sole evidence. Before enrolling, recheck the syllabus, language, schedule, cost, and current access with the provider.
The specific items below are derived from structurally validated ISCO/ESCO rules, not an occupation-by-occupation expert endorsement.
Customer Engagement Fundamentals
พื้นฐานการสร้างความผูกพันกับลูกค้า
- Why it is recommended
- This course aligns with communication, collaboration and creativity. This group represents 42.7% of the mapped ESCO skill records for ISCO-08 4222.
- Practice output
- Write three customer scenarios, practise confirmation questions, and record evidence of resolution.
- Study time
- 10–40 hours
- Cost and access
- The course is free with SkillsBuild registration. The current listing names English, Arabic, Brazilian Portuguese, French, German, Hindi, Indonesian, and Spanish.
Get Started with Artificial Intelligence
เริ่มต้นใช้งานปัญญาประดิษฐ์
- Why it is recommended
- This course aligns with communication, collaboration and creativity. This group represents 42.7% of the mapped ESCO skill records for ISCO-08 4222.
- Practice output
- Model one AI-assisted service case with prohibited data, review points, and an approver.
- Study time
- About 3 hours 15 minutes
- Cost and access
- Trailhead is free, but an account is needed to retain progress or badges, and some content may only be available in English.
Google Data Analytics Certificate
ประกาศนียบัตรวิชาชีพด้านการวิเคราะห์ข้อมูลจาก Google
- Why it is recommended
- This course aligns with information skills. This group represents 18.7% of the mapped ESCO skill records for ISCO-08 4222.
- Practice output
- Frame one workplace question, build a checkable data table, and report findings with limitations.
- Study time
- About 240 hours or 3–6 months
- Cost and access
- Google authors the program and delivers it through Google Career Skills or Coursera; US and Canada pricing is USD 49 per month after a 7-day trial and local pricing may differ.
AI Fluency
ความคล่องตัวของ AI
- Why it is recommended
- A cross-occupation foundation, not a course specific to Contact Centre Information Clerks: use it to practise AI literacy, prompting, output checks, and responsible use.
- Practice output
- Choose one Contact Centre Information Clerks duty, use synthetic data to create a prompt, verify three outputs against a source, and record the errors.
- Study time
- 7 modules
- Cost and access
- Microsoft Learn content is free and can be consumed without signing in; a free profile is needed to save progress or achievements.
This page uses scores from International Labour Organization (ILO) Working Paper 140, official Thai duties from NSO, mapped O*NET enrichment, and ESCO skill-group context with an explicit mapping scope. Roongan does not fill evidence gaps with generated claims.
This service uses the ESCO classification of the European Commission.