6.1AI / 10
Use the score to choose where to start adapting
Gradient 4Compare the score with the work you actually do. Separate repetitive work, work that needs review, and work that depends on human judgement.
Source ID: SRC-2026-07-14-ilo-wp140International Labour Organization (ILO) Working Paper 140
Contact Centre Salespersons in the age of AI: impact evidence and adaptation options
ISCO-08 5244 · Thai source label: พนักงานขายในศูนย์บริการลูกค้า
This score estimates where generative AI may assist with or perform parts of tasks. It does not predict that a job will disappear.
What the ILO evidence measures
Occupation codeISCO-08 5244
AI exposure groupGradient 4
Score sourceILO Working Paper 140
Tasks in this occupation
O*NET statements are enrichment from US roles connected through the official BLS and O*NET crosswalk chain. Confirm that an example fits your local work before using it.
Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Explain products or services and prices, and answer questions from customers.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Obtain customer information such as name, address, and payment method, and enter orders into computers.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Record names, addresses, purchases, and reactions of prospects contacted.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Answer telephone calls from potential customers who have been solicited through advertisements.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Maintain records of contacts, accounts, and orders.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Skills used in this occupation
O*NET importance ratings provide a sourced starting point for deciding which existing capabilities to strengthen.
Speaking
Importance rating: 4.12 out of 5.
Active Listening
Importance rating: 4.00 out of 5.
Reading Comprehension
Importance rating: 3.25 out of 5.
Critical Thinking
Importance rating: 3.00 out of 5.
Writing
Importance rating: 2.50 out of 5.
Monitoring
Importance rating: 2.25 out of 5.
ESCO skill-group context
These shares describe how ESCO skill records for the occupation group are distributed across broad categories. They are not personal capability scores or mandatory skills for every job.
communication, collaboration and creativity
42.1% of the published ESCO matrix row
information skills
15.8% of the published ESCO matrix row
working with computers
15.8% of the published ESCO matrix row
assisting and caring
13.2% of the published ESCO matrix row
Build a plan from the task you choose
The Planner does not display invented capability percentages. You select a task, baseline the current method, run a safe bounded experiment, and keep evidence before deciding whether to continue.
30 days
Select one task, map its process, and measure time, quality, and rework across at least three examples.
60 days
Test one bounded step with synthetic or de-identified data, then log errors, human checks, and limitations.
90 days
Use the reviewed method in a real cycle with the process owner's approval, or stop if the result is not good enough.
Relevant courses
Recommendations match reviewed course categories to ISCO-08 and mapped ESCO skill-group records. Occupation-title keywords are not used as sole evidence. Before enrolling, recheck the syllabus, language, schedule, cost, and current access with the provider.
The specific items below are derived from structurally validated ISCO/ESCO rules, not an occupation-by-occupation expert endorsement.
Google Digital Marketing & E-commerce Certificate
ประกาศนียบัตรวิชาชีพด้านการตลาดดิจิทัลและอีคอมเมิร์ซจาก Google
- Why it is recommended
- This course aligns with communication, collaboration and creativity. This group represents 42.1% of the mapped ESCO skill records for ISCO-08 5244.
- Practice output
- Create one content or campaign brief with an audience, measures, and a fact-check step before publishing.
- Study time
- 7 courses, about 6 months at 10 hours per week
- Cost and access
- Google authors the program and delivers it through Google Career Skills or Coursera; US and Canada pricing is USD 49 per month after a 7-day trial and local pricing may differ.
Customer Engagement Fundamentals
พื้นฐานการสร้างความผูกพันกับลูกค้า
- Why it is recommended
- This course aligns with communication, collaboration and creativity. This group represents 42.1% of the mapped ESCO skill records for ISCO-08 5244.
- Practice output
- Write three customer scenarios, practise confirmation questions, and record evidence of resolution.
- Study time
- 10–40 hours
- Cost and access
- The course is free with SkillsBuild registration. The current listing names English, Arabic, Brazilian Portuguese, French, German, Hindi, Indonesian, and Spanish.
AI Fluency
ความคล่องตัวของ AI
- Why it is recommended
- A cross-occupation foundation, not a course specific to Contact Centre Salespersons: use it to practise AI literacy, prompting, output checks, and responsible use.
- Practice output
- Choose one Contact Centre Salespersons duty, use synthetic data to create a prompt, verify three outputs against a source, and record the errors.
- Study time
- 7 modules
- Cost and access
- Microsoft Learn content is free and can be consumed without signing in; a free profile is needed to save progress or achievements.
This page uses scores from International Labour Organization (ILO) Working Paper 140, official Thai duties from NSO, mapped O*NET enrichment, and ESCO skill-group context with an explicit mapping scope. Roongan does not fill evidence gaps with generated claims.
This service uses the ESCO classification of the European Commission.