5.7AI / 10
Use the score to choose where to start adapting
Gradient 3Compare the score with the work you actually do. Separate repetitive work, work that needs review, and work that depends on human judgement.
Source ID: SRC-2026-07-14-ilo-wp140International Labour Organization (ILO) Working Paper 140
Inquiry Clerks in the age of AI: impact evidence and adaptation options
ISCO-08 4225 · Thai source label: พนักงานบริการติดต่อสอบถาม
This score estimates where generative AI may assist with or perform parts of tasks. It does not predict that a job will disappear.
What the ILO evidence measures
Occupation codeISCO-08 4225
AI exposure groupGradient 3
Score sourceILO Working Paper 140
Tasks in this occupation
O*NET statements are enrichment from US roles connected through the official BLS and O*NET crosswalk chain. Confirm that an example fits your local work before using it.
Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Compile data from records to prepare periodic reports.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Maintain files and control records to show correspondence activities.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Route correspondence to other departments for reply.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Skills used in this occupation
O*NET importance ratings provide a sourced starting point for deciding which existing capabilities to strengthen.
Writing
Importance rating: 4.00 out of 5.
Speaking
Importance rating: 3.88 out of 5.
Active Listening
Importance rating: 3.75 out of 5.
Reading Comprehension
Importance rating: 3.75 out of 5.
Critical Thinking
Importance rating: 3.38 out of 5.
Monitoring
Importance rating: 2.88 out of 5.
ESCO skill-group context
These shares describe how ESCO skill records for the occupation group are distributed across broad categories. They are not personal capability scores or mandatory skills for every job.
communication, collaboration and creativity
44.4% of the published ESCO matrix row
information skills
20.4% of the published ESCO matrix row
management skills
14.8% of the published ESCO matrix row
assisting and caring
11.1% of the published ESCO matrix row
Build a plan from the task you choose
The Planner does not display invented capability percentages. You select a task, baseline the current method, run a safe bounded experiment, and keep evidence before deciding whether to continue.
30 days
Select one task, map its process, and measure time, quality, and rework across at least three examples.
60 days
Test one bounded step with synthetic or de-identified data, then log errors, human checks, and limitations.
90 days
Use the reviewed method in a real cycle with the process owner's approval, or stop if the result is not good enough.
Relevant courses
Recommendations match reviewed course categories to ISCO-08 and mapped ESCO skill-group records. Occupation-title keywords are not used as sole evidence. Before enrolling, recheck the syllabus, language, schedule, cost, and current access with the provider.
The specific items below are derived from structurally validated ISCO/ESCO rules, not an occupation-by-occupation expert endorsement.
Customer Engagement Fundamentals
พื้นฐานการสร้างความผูกพันกับลูกค้า
- Why it is recommended
- This course aligns with communication, collaboration and creativity. This group represents 44.4% of the mapped ESCO skill records for ISCO-08 4225.
- Practice output
- Write three customer scenarios, practise confirmation questions, and record evidence of resolution.
- Study time
- 10–40 hours
- Cost and access
- The course is free with SkillsBuild registration. The current listing names English, Arabic, Brazilian Portuguese, French, German, Hindi, Indonesian, and Spanish.
Get Started with Artificial Intelligence
เริ่มต้นใช้งานปัญญาประดิษฐ์
- Why it is recommended
- This course aligns with communication, collaboration and creativity. This group represents 44.4% of the mapped ESCO skill records for ISCO-08 4225.
- Practice output
- Model one AI-assisted service case with prohibited data, review points, and an approver.
- Study time
- About 3 hours 15 minutes
- Cost and access
- Trailhead is free, but an account is needed to retain progress or badges, and some content may only be available in English.
Google Data Analytics Certificate
ประกาศนียบัตรวิชาชีพด้านการวิเคราะห์ข้อมูลจาก Google
- Why it is recommended
- This course aligns with information skills. This group represents 20.4% of the mapped ESCO skill records for ISCO-08 4225.
- Practice output
- Frame one workplace question, build a checkable data table, and report findings with limitations.
- Study time
- About 240 hours or 3–6 months
- Cost and access
- Google authors the program and delivers it through Google Career Skills or Coursera; US and Canada pricing is USD 49 per month after a 7-day trial and local pricing may differ.
AI Fluency
ความคล่องตัวของ AI
- Why it is recommended
- A cross-occupation foundation, not a course specific to Inquiry Clerks: use it to practise AI literacy, prompting, output checks, and responsible use.
- Practice output
- Choose one Inquiry Clerks duty, use synthetic data to create a prompt, verify three outputs against a source, and record the errors.
- Study time
- 7 modules
- Cost and access
- Microsoft Learn content is free and can be consumed without signing in; a free profile is needed to save progress or achievements.
This page uses scores from International Labour Organization (ILO) Working Paper 140, official Thai duties from NSO, mapped O*NET enrichment, and ESCO skill-group context with an explicit mapping scope. Roongan does not fill evidence gaps with generated claims.
This service uses the ESCO classification of the European Commission.