4.3AI / 10
Use the score to choose where to start adapting
Gradient 2Compare the score with the work you actually do. Separate repetitive work, work that needs review, and work that depends on human judgement.
Source ID: SRC-2026-07-14-ilo-wp140International Labour Organization (ILO) Working Paper 140
Office Supervisors in the age of AI: impact evidence and adaptation options
ISCO-08 3341 · Thai source label: หัวหน้าคุมงานในสํานักงาน
This score estimates where generative AI may assist with or perform parts of tasks. It does not predict that a job will disappear.
What the ILO evidence measures
Occupation codeISCO-08 3341
AI exposure groupGradient 2
Score sourceILO Working Paper 140
Tasks in this occupation
O*NET statements are enrichment from US roles connected through the official BLS and O*NET crosswalk chain. Confirm that an example fits your local work before using it.
Resolve customer complaints or answer customers' questions regarding policies and procedures.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Train or instruct employees in job duties or company policies or arrange for training to be provided.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Skills used in this occupation
O*NET importance ratings provide a sourced starting point for deciding which existing capabilities to strengthen.
Active Listening
Importance rating: 4.00 out of 5.
Monitoring
Importance rating: 4.00 out of 5.
Reading Comprehension
Importance rating: 4.00 out of 5.
Speaking
Importance rating: 4.00 out of 5.
Critical Thinking
Importance rating: 3.88 out of 5.
Active Learning
Importance rating: 3.75 out of 5.
ESCO skill-group context
These shares describe how ESCO skill records for the occupation group are distributed across broad categories. They are not personal capability scores or mandatory skills for every job.
communication, collaboration and creativity
28.8% of the published ESCO matrix row
management skills
28.8% of the published ESCO matrix row
information skills
27.4% of the published ESCO matrix row
working with computers
8.8% of the published ESCO matrix row
Build a plan from the task you choose
The Planner does not display invented capability percentages. You select a task, baseline the current method, run a safe bounded experiment, and keep evidence before deciding whether to continue.
30 days
Select one task, map its process, and measure time, quality, and rework across at least three examples.
60 days
Test one bounded step with synthetic or de-identified data, then log errors, human checks, and limitations.
90 days
Use the reviewed method in a real cycle with the process owner's approval, or stop if the result is not good enough.
Relevant courses
Recommendations match reviewed course categories to ISCO-08 and mapped ESCO skill-group records. Occupation-title keywords are not used as sole evidence. Before enrolling, recheck the syllabus, language, schedule, cost, and current access with the provider.
The specific items below are derived from structurally validated ISCO/ESCO rules, not an occupation-by-occupation expert endorsement.
Experiencing SAP Business AI
สัมผัสประสบการณ์ SAP Business AI
- Why it is recommended
- This course aligns with management skills. This group represents 28.8% of the mapped ESCO skill records for ISCO-08 3341.
- Practice output
- Map one business process and mark AI-assist steps, review controls, and decision owners.
- Study time
- No verified duration on the public page
- Cost and access
- Self-paced SAP Learning content is free and may require an SAP Universal ID to retain progress; some guided sessions or practice systems require a Learning Hub subscription.
Google Project Management Certificate
ประกาศนียบัตรวิชาชีพด้านการจัดการโครงการจาก Google
- Why it is recommended
- This course aligns with management skills. This group represents 28.8% of the mapped ESCO skill records for ISCO-08 3341.
- Practice output
- Break one process into an outcome, tasks, owners, risks, and a weekly review checkpoint.
- Study time
- About 3–6 months
- Cost and access
- Google authors the program and delivers it through Google Career Skills or Coursera; US and Canada pricing is USD 49 per month after a 7-day trial and local pricing may differ.
Google Data Analytics Certificate
ประกาศนียบัตรวิชาชีพด้านการวิเคราะห์ข้อมูลจาก Google
- Why it is recommended
- This course aligns with information skills. This group represents 27.4% of the mapped ESCO skill records for ISCO-08 3341.
- Practice output
- Frame one workplace question, build a checkable data table, and report findings with limitations.
- Study time
- About 240 hours or 3–6 months
- Cost and access
- Google authors the program and delivers it through Google Career Skills or Coursera; US and Canada pricing is USD 49 per month after a 7-day trial and local pricing may differ.
AI Fluency
ความคล่องตัวของ AI
- Why it is recommended
- A cross-occupation foundation, not a course specific to Office Supervisors: use it to practise AI literacy, prompting, output checks, and responsible use.
- Practice output
- Choose one Office Supervisors duty, use synthetic data to create a prompt, verify three outputs against a source, and record the errors.
- Study time
- 7 modules
- Cost and access
- Microsoft Learn content is free and can be consumed without signing in; a free profile is needed to save progress or achievements.
This page uses scores from International Labour Organization (ILO) Working Paper 140, official Thai duties from NSO, mapped O*NET enrichment, and ESCO skill-group context with an explicit mapping scope. Roongan does not fill evidence gaps with generated claims.
This service uses the ESCO classification of the European Commission.