4.7AI / 10
Use the score to choose where to start adapting
Gradient 2Compare the score with the work you actually do. Separate repetitive work, work that needs review, and work that depends on human judgement.
Source ID: SRC-2026-07-14-ilo-wp140International Labour Organization (ILO) Working Paper 140
Information and Communications Technology User Support Technicians in the age of AI: impact evidence and adaptation options
ISCO-08 3512 · Thai source label: ช่างเทคนิคให้ความช่วยเหลือและแก้ปัญหาด้านเทคโนโลยีสารสนเทศและการสื่อสารกับผู้ใช้งาน
This score estimates where generative AI may assist with or perform parts of tasks. It does not predict that a job will disappear.
What the ILO evidence measures
Occupation codeISCO-08 3512
AI exposure groupGradient 2
Score sourceILO Working Paper 140
Tasks in this occupation
O*NET statements are enrichment from US roles connected through the official BLS and O*NET crosswalk chain. Confirm that an example fits your local work before using it.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Enter commands and observe system functioning to verify correct operations and detect errors.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Oversee the daily performance of computer systems.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Skills used in this occupation
O*NET importance ratings provide a sourced starting point for deciding which existing capabilities to strengthen.
Active Listening
Importance rating: 4.00 out of 5.
Reading Comprehension
Importance rating: 4.00 out of 5.
Speaking
Importance rating: 4.00 out of 5.
Critical Thinking
Importance rating: 3.75 out of 5.
Writing
Importance rating: 3.50 out of 5.
Active Learning
Importance rating: 3.12 out of 5.
ESCO skill-group context
These shares describe how ESCO skill records for the occupation group are distributed across broad categories. They are not personal capability scores or mandatory skills for every job.
working with computers
45.1% of the published ESCO matrix row
communication, collaboration and creativity
18.5% of the published ESCO matrix row
information skills
14.2% of the published ESCO matrix row
management skills
9.9% of the published ESCO matrix row
Build a plan from the task you choose
The Planner does not display invented capability percentages. You select a task, baseline the current method, run a safe bounded experiment, and keep evidence before deciding whether to continue.
30 days
Select one task, map its process, and measure time, quality, and rework across at least three examples.
60 days
Test one bounded step with synthetic or de-identified data, then log errors, human checks, and limitations.
90 days
Use the reviewed method in a real cycle with the process owner's approval, or stop if the result is not good enough.
Relevant courses
Recommendations match reviewed course categories to ISCO-08 and mapped ESCO skill-group records. Occupation-title keywords are not used as sole evidence. Before enrolling, recheck the syllabus, language, schedule, cost, and current access with the provider.
The specific items below are derived from structurally validated ISCO/ESCO rules, not an occupation-by-occupation expert endorsement.
Google Cybersecurity Certificate
ประกาศนียบัตรวิชาชีพด้านความมั่นคงปลอดภัยไซเบอร์จาก Google
- Why it is recommended
- This course aligns with working with computers. This group represents 45.1% of the mapped ESCO skill records for ISCO-08 3512.
- Practice output
- Document data assets, threats, access controls, and a response step for one digital workflow.
- Study time
- About 3–6 months
- Cost and access
- Google authors the program and delivers it through Google Career Skills or Coursera; US and Canada pricing is USD 49 per month after a 7-day trial and local pricing may differ.
Cybersecurity Fundamentals
พื้นฐานความมั่นคงปลอดภัยไซเบอร์
- Why it is recommended
- This course aligns with working with computers. This group represents 45.1% of the mapped ESCO skill records for ISCO-08 3512.
- Practice output
- Create a basic threat model for one workflow and define stop or escalation conditions.
- Study time
- 3–10 hours
- Cost and access
- The course is free with SkillsBuild registration. The duration is shown as the range in the current listing and should be rechecked when metadata changes.
AWS Cloud Quest: Generative AI Practitioner
AWS Cloud Quest: ผู้ปฏิบัติงานด้าน AI เชิงสร้างสรรค์
- Why it is recommended
- This course aligns with working with computers. This group represents 45.1% of the mapped ESCO skill records for ISCO-08 3512.
- Practice output
- Build a prototype with synthetic data, a prompt, output checks, and clear human-escalation cases.
- Study time
- 2 cloud essentials and 8 generative AI assignments
- Cost and access
- AWS states that the course is completely free and requires a Skill Builder account; the deep enrollment link is not currently stable, so the official information page is the safe entry point.
AWS Cloud Practitioner Essentials
พื้นฐานสำหรับผู้ปฏิบัติงานระบบคลาวด์ AWS
- Why it is recommended
- This course aligns with working with computers. This group represents 45.1% of the mapped ESCO skill records for ISCO-08 3512.
- Practice output
- Draw a sample system showing data flows, access, cost assumptions, and recovery points.
- Study time
- 13 modules
- Cost and access
- This is free digital training on AWS Skill Builder and requires an account; the AWS certification exam is separate and paid.
AI Fluency
ความคล่องตัวของ AI
- Why it is recommended
- A cross-occupation foundation, not a course specific to Information and Communications Technology User Support Technicians: use it to practise AI literacy, prompting, output checks, and responsible use.
- Practice output
- Choose one Information and Communications Technology User Support Technicians duty, use synthetic data to create a prompt, verify three outputs against a source, and record the errors.
- Study time
- 7 modules
- Cost and access
- Microsoft Learn content is free and can be consumed without signing in; a free profile is needed to save progress or achievements.
This page uses scores from International Labour Organization (ILO) Working Paper 140, official Thai duties from NSO, mapped O*NET enrichment, and ESCO skill-group context with an explicit mapping scope. Roongan does not fill evidence gaps with generated claims.
This service uses the ESCO classification of the European Commission.