5.8AI / 10
Use the score to choose where to start adapting
Gradient 3Compare the score with the work you actually do. Separate repetitive work, work that needs review, and work that depends on human judgement.
Source ID: SRC-2026-07-14-ilo-wp140International Labour Organization (ILO) Working Paper 140
Secretaries (general) in the age of AI: impact evidence and adaptation options
ISCO-08 4120 · Thai source label: เลขานุการทั่วไป
This score estimates where generative AI may assist with or perform parts of tasks. It does not predict that a job will disappear.
What the ILO evidence measures
Occupation codeISCO-08 4120
AI exposure groupGradient 3
Score sourceILO Working Paper 140
Tasks in this occupation
O*NET statements are enrichment from US roles connected through the official BLS and O*NET crosswalk chain. Confirm that an example fits your local work before using it.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Locate and attach appropriate files to incoming correspondence requiring replies.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Open, read, route, and distribute incoming mail or other materials and answer routine letters.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Complete forms in accordance with company procedures.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Make copies of correspondence or other printed material.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Learn to operate new office technologies as they are developed and implemented.
Use this source statement to identify repetitive work, review points, and work that still depends on human judgement.
Skills used in this occupation
O*NET importance ratings provide a sourced starting point for deciding which existing capabilities to strengthen.
Active Listening
Importance rating: 4.00 out of 5.
Speaking
Importance rating: 4.00 out of 5.
Reading Comprehension
Importance rating: 3.88 out of 5.
Writing
Importance rating: 3.75 out of 5.
Monitoring
Importance rating: 3.12 out of 5.
Critical Thinking
Importance rating: 3.00 out of 5.
ESCO skill-group context
These shares describe how ESCO skill records for the occupation group are distributed across broad categories. They are not personal capability scores or mandatory skills for every job.
management skills
35.6% of the published ESCO matrix row
communication, collaboration and creativity
33.9% of the published ESCO matrix row
working with computers
16.9% of the published ESCO matrix row
information skills
13.6% of the published ESCO matrix row
Build a plan from the task you choose
The Planner does not display invented capability percentages. You select a task, baseline the current method, run a safe bounded experiment, and keep evidence before deciding whether to continue.
30 days
Select one task, map its process, and measure time, quality, and rework across at least three examples.
60 days
Test one bounded step with synthetic or de-identified data, then log errors, human checks, and limitations.
90 days
Use the reviewed method in a real cycle with the process owner's approval, or stop if the result is not good enough.
Relevant courses
Recommendations match reviewed course categories to ISCO-08 and mapped ESCO skill-group records. Occupation-title keywords are not used as sole evidence. Before enrolling, recheck the syllabus, language, schedule, cost, and current access with the provider.
The specific items below are derived from structurally validated ISCO/ESCO rules, not an occupation-by-occupation expert endorsement.
Experiencing SAP Business AI
สัมผัสประสบการณ์ SAP Business AI
- Why it is recommended
- This course aligns with management skills. This group represents 35.6% of the mapped ESCO skill records for ISCO-08 4120.
- Practice output
- Map one business process and mark AI-assist steps, review controls, and decision owners.
- Study time
- No verified duration on the public page
- Cost and access
- Self-paced SAP Learning content is free and may require an SAP Universal ID to retain progress; some guided sessions or practice systems require a Learning Hub subscription.
Prepare and visualize data with Microsoft Power BI
เตรียมและแสดงข้อมูลด้วย Microsoft Power BI
- Why it is recommended
- This course aligns with information skills. This group represents 13.6% of the mapped ESCO skill records for ISCO-08 4120.
- Practice output
- Clean a de-identified sample from one work process, visualise it, and reconcile the totals to the source.
- Study time
- 7 modules
- Cost and access
- The Microsoft Learn path is free, but some Power BI service or collaboration features can require a product license.
AI Fluency
ความคล่องตัวของ AI
- Why it is recommended
- A cross-occupation foundation, not a course specific to Secretaries (general): use it to practise AI literacy, prompting, output checks, and responsible use.
- Practice output
- Choose one Secretaries (general) duty, use synthetic data to create a prompt, verify three outputs against a source, and record the errors.
- Study time
- 7 modules
- Cost and access
- Microsoft Learn content is free and can be consumed without signing in; a free profile is needed to save progress or achievements.
This page uses scores from International Labour Organization (ILO) Working Paper 140, official Thai duties from NSO, mapped O*NET enrichment, and ESCO skill-group context with an explicit mapping scope. Roongan does not fill evidence gaps with generated claims.
This service uses the ESCO classification of the European Commission.